What to do if you haven't received the email verification code during registration?

During the registration process, if you find that you haven't received your email verification code, it may be due to some common issues. You can follow these troubleshooting steps to resolve the problem:

1. Confirm the Email Address You Entered is Correct

Please double-check if the email address you entered during registration matches the one you actually use. Problems might occur due to the following reasons:

• You may have typed extra or missing characters in the email address, such as an extra space or omitting the "@" symbol.
• You may have selected the wrong email domain (e.g., entered "@gmail.com" but your actual email is "@yahoo.com").
  If you find an error, you can return to the registration page, re-enter the correct email address, and try to get the verification code again.

2. Check Your Spam Folder

Even if the email address you entered is correct, email services sometimes mistakenly mark verification code emails as spam. Please open your spam folder or categories like "promotions" or "junk mail" to check for the verification email. If you find it, mark it as "Not Spam" to ensure smoother email reception in the future.

3. Wait a Few Minutes and Try Again

Due to server load or network delays, verification code emails sometimes take a few minutes to reach your inbox. We recommend waiting a moment and then trying to request the verification code again. If you still don't receive the code after multiple attempts, please refer to the troubleshooting steps below.

4. Change Network or Check Email Service Status

Sometimes network issues or abnormal email service status can also prevent you from receiving verification codes. You can try changing your network environment (e.g., switching to a stable Wi-Fi connection) or visiting your email provider's official website to check if your email service is functioning normally. Some email providers might be undergoing temporary maintenance, so we recommend trying to register again after the maintenance is complete.

What if the above methods still don't solve the problem?
If you have tried all the steps above and still haven't received the verification code, there might be an issue with our system sending emails. Please try the following methods:

• Contact Our Support Team: Contact our support team and provide your registered email address. We will assist you in manually sending the verification code or providing other solutions.
• Try a Different Email Address: If convenient, you can use another commonly used email address to re-register for an account and get the verification code.

We are always committed to providing the fastest and most convenient service and support. If you have any other questions, please feel free to contact us anytime!