Possible Reasons for Payment Failure and Solutions

If you encounter a "payment failed" message when making a payment with Pic Copilot, please don't worry. This issue can be caused by various reasons. Below is a detailed explanation of possible causes and their solutions, designed to help you quickly troubleshoot the problem and complete your payment.

Possible Reasons for Payment Failure

1. Network Error, Unable to Process Transaction

• Reason: Network interruption or instability during the payment process prevents connection to the payment system.
• Solution:

• Check if your network is working properly and ensure your device is connected to a stable network.
• Close the payment page and try to complete the transaction again later.
• It is recommended to use a high-speed and secure network environment for payment operations.

2. Insufficient Balance in the Selected Payment Method

• Reason: The payment method you have linked (e.g., credit card, debit card, or e-wallet) has insufficient balance to complete the deduction.
• Solution:

• Go to your payment method (e.g., bank account or e-wallet) to check if the balance is sufficient.

3. Multiple Payment Pages Opened, One Transaction Already Completed

• Reason: Opening multiple payment pages simultaneously can lead to conflicts, where one page has successfully completed the payment, while others still show payment failure.
• Solution:

• Check your payment method to confirm if the deduction has already been successfully completed.
• Close all but one payment page, then refresh Pic Copilot to check your membership or payment status.
• If the page status is not updated or appears abnormal, please try logging out and then logging back into your account.

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Contact Us for Further Support

Pic Copilot is committed to providing an efficient and secure payment experience. If you have any questions regarding payment troubleshooting or other service usage, please feel free to contact us:

• Support Email: PicCopilot@aliexpress.com