Why did my Pcoins suddenly disappear from my account?

If you notice your Pcoins have unexpectedly disappeared or decreased from your account, it may be related to their validity period. Below is a detailed explanation of Pcoins' expiration dates, rules, and how to check them:

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Pcoins Validity: Why Do They Disappear?

1. Default Pcoins Validity Period

• Pcoins are virtual points on the Pic Copilot platform, used to redeem specific services and resources. However, these points are not permanently valid; they have a clear expiration period.
• Once the period ends, unused Pcoins will automatically expire and be removed from your account.

2. Pcoin Validity by Type

• Subscription Pcoins

• Pcoins acquired by members monthly have a 30-day validity period. If not used in time within the membership cycle, the points will expire and automatically be cleared. We recommend checking regularly and planning your usage accordingly.

• Additionally Purchased Pcoins

• Additionally purchased Pcoins have a longer validity period of 180 days, but the expiration rules still apply. Ensure to use them within their validity period to avoid wasting resources.

Contact Us: Get More Support

If you have any other questions or require assistance, the Pic Copilot support team is here to help:

• Support Email: PicCopilot@aliexpress.com
• Feedback Channel: Submit suggestions or requests via email, and we will actively improve and optimize your user experience.